Customer service platforms are becoming deeply integrated ecosystems. As a CCaaS Expert, you help clients connect voice, routing, case management and automation into unified service experiences. You stay close to the product while also staying grounded in how service teams work.
You’re an analytical and pragmatic person by nature. You enjoy exploring new tools, configuring features, testing integrations, and understanding how systems behave under real constraints. You’re comfortable pushing back constructively when complexity doesn’t add value. Above all, it’s your hybrid mindset that sets you apart: you bring business understanding ànd technical curiosity to the table.
You’d be working directly with clients, analysts, and developers to design and support integrations between CCaaS platforms and/or features & integrations, and case management systems. You’re the one they call on to help them discover what’s needed, configure and test what’s possible, and ship smooth solutions that scale.
Tjebbe van den Heuvel
Low-code engineer
This is what you’ll find in us:
experiment with automation and emerging tooling.
startup mindset with Cronos support.
through our 1% pledge, we commit to positive impact.
This is what you can count on from us:
certifications, trainings and peer coaching.
work on-site, remote and at client locations.
no politics, high trust, high accountability.
1
Submit your resume so we can get a sense of who you are. Be sure to focus on your technical background and commercial flair.
2
This is meant to be a friendly chat in which we mostly get to know one another and check if we’re all on the same page. No need to stress about being given the third degree!
3
You want to know where you’ll end up; we’d like to find out if you would fit in with the team and our mindset. Let’s discuss business, the way you see Codux evolving, and your own role.
4
If the previous steps felt right for you and for us, it’s a done deal! Let’s sort out the paperwork and get you settled in!
