Customer service is changing fast: more channels, more automation, higher expectations. As a Customer Service AI Expert, you help clients make the shift from reactive operations to proactive, data-driven and human-centered service. You work at the intersection of business, technology, and AI, building futures that scale in the real world.
You’ve got about 3 years of experience in Salesforce implementations and are someone who enjoys translating complex problems into practical solutions. You don’t shy away from designing smarter workflows, mapping customer journeys, and introducing new ways of working. You communicate clearly, and you’re just as comfortable explaining ideas to business stakeholders and their needs, as to technical teams and their constraints.
You collaborate directly with clients and colleagues to improve customer service operations. Mapping pain points, designing improvements, bridging business and technology, driving adoption... You do it all! You work in short feedback loops and focus on solutions that work perfectly.
Tjebbe van den Heuvel
Low-code engineer
This is what you’ll find in us:
experiment with automation and emerging tooling.
startup mindset with Cronos support.
through our 1% pledge, we commit to positive impact.
This is what you can count on from us:
certifications, trainings and peer coaching.
work on-site, remote and at client locations.
no politics, high trust, high accountability.
1
Submit your resume so we can get a sense of who you are. Be sure to focus on your technical background and commercial flair.
2
This is meant to be a friendly chat in which we mostly get to know one another and check if we’re all on the same page. No need to stress about being given the third degree!
3
You want to know where you’ll end up; we’d like to find out if you would fit in with the team and our mindset. Let’s discuss business, the way you see Codux evolving, and your own role.
4
If the previous steps felt right for you and for us, it’s a done deal! Let’s sort out the paperwork and get you settled in!
