Customer service is changing fast: more channels, more automation, higher expectations. What if it could be proactive, strategic, and deeply human too? Our Customer Service Analysts are the architects of that transformation. They unlock real business value by realizing that excellent service starts with great systems and even better collaboration.
Ideally, you bring +- 3 years of experience to the table, as a business analyst in customer service. As someone with a formidable track record in analyzing and improving service processes, you easily spot inefficiencies and design smooth and smart workflows. Both communication and stakeholder management are a part of your skillset. You focus on finding ways to improve customer journeys in an ever-empathic way.
Together with clients, you’re building experiences and exposing hidden pain points by using Service Design. You transform the future of clients by implementing impactful improvements across people, platforms, and processes. Aligning all stakeholders is important, so you go about that in a clear and pragmatic way. Measuring impact using KPIs and continuous feedback loops is part of your typical day as well.
Tjebbe van den Heuvel
Low-code engineer
This is what you’ll find in us:
experiment with automation and emerging tooling.
startup mindset with Cronos support.
through our 1% pledge, we commit to positive impact.
This is what you can count on from us:
certifications, trainings and peer coaching.
work on-site, remote and at client locations.
no politics, high trust, high accountability.
1
Submit your resume so we can get a sense of who you are. Be sure to focus on your technical background and commercial flair.
2
This is meant to be a friendly chat in which we mostly get to know one another and check if we’re all on the same page. No need to stress about being given the third degree!
3
You want to know where you’ll end up; we’d like to find out if you would fit in with the team and our mindset. Let’s discuss business, the way you see Codux evolving, and your own role.
4
If the previous steps felt right for you and for us, it’s a done deal! Let’s sort out the paperwork and get you settled in!
