# Codux

> Codux is a Belgian consultancy that transforms customer service teams from reactive cost centers into proactive growth engines, combining deep process expertise with Salesforce and AI (Agentforce) implementation.

Codux positions itself as both architect and builder: it starts with a maturity scan and technology assessment to find the real friction in a client's service operation, then implements the fix, treating Salesforce as a tool rather than a goal. The company is part of the Spire Group and connected to the wider Cronos ecosystem, and is a member of Pledge 1%, committing time and resources to social-impact projects.

Founder Viktor De Saeytyd frames the shift underway in customer service as a move from human agents juggling disconnected systems toward AI agents that understand context and provide real-time support, arguing this requires a change of mindset rather than just new technology. Clients include RIZIV, Baloise, MLOZ, and SGS.

## Services & solutions

- [Codux | Services Overview](https://www.codux.be/services): Overview of Codux's four service building blocks, from platform assessment to full-scale service optimization.
- [Service & Platform Assessment](https://www.codux.be/services/service-platform-assessment): A deep, unbiased analysis of people, processes, and platform that uncovers hidden risks and delivers a prioritized, actionable roadmap.
- [Agentforce AI Service Accelerator](https://www.codux.be/services/agentforce-ai-service-accelerator): A 4-step program (Educate & Generate, Agent Planning, Prototyping & Testing, Go Live & Improvement) that delivers a live, integrated AI agent and a measurable ROI in weeks.
- [Customer Service Optimization](https://www.codux.be/services/customer-service-optimization): Re-engineers core service workflows and leverages Salesforce Service Cloud to eliminate bottlenecks and automate manual work.
- [Technology Stack Alignment](https://www.codux.be/services/technology-stack-alignment): Unifies disconnected CRM, telephony, and knowledge systems (including Genesys, AWS Connect, and SharePoint) into a single Salesforce-centered service hub.
- [Intelligent Workflow Solutions](https://www.codux.be/intelligent-workflow-solutions): Codux's 5-step process for simplifying complex business processes, from clarifying goals to designing user experiences and building a modular, future-proof solution architecture.

## Careers

- [Codux | Jobs Overview](https://www.codux.be/jobs): Overview of open roles at Codux, described as "the Dux," and the company's AI-first, Pledge 1% culture.
- [Business Analyst - Customer Service](https://www.codux.be/jobs/business-analyst-customer-service): Maps and optimizes customer service processes with the rigor of top-tier consulting.
- [AI for Service Analyst](https://www.codux.be/jobs/ai-for-service-analyst): Assesses AI maturity across people, processes, and data, and initiates improvement programs from a business perspective.
- [Customer Engagement Center Expert](https://www.codux.be/jobs/customer-engagement-center-expert): Translates business processes into functional requirements on platforms like Salesforce, Microsoft, AWS, Genesys, Aircall, or Vonage.
- [Business Architect - Customer Service](https://www.codux.be/jobs/business-architect-customer-service): Client-facing specialist managing an end-to-end service segment, from telephony and IVR to knowledge and case management.
- [Spontaneous Application](https://www.codux.be/jobs/spontaneous-application): Open application for candidates who don't see a matching listed role.

## Blog & insights

- [Codux | Blog](https://www.codux.be/blog): Overview of Codux's writing on customer service, AI adoption, and Salesforce, including "The Green Light Illusion" and "AI in Customer Service: Why Most Companies Aren't Ready."

## Contact

- [Contact Codux](https://www.codux.be/contact-codux): Get in touch with Codux to start a conversation about a service transformation project.

## Optional

- [Privacy Policy](https://www.codux.be/privacy-polity)
- [Cookie Policy](https://www.codux.be/cookie-polity)