Empowering

Service Teams

to Deliver

Exceptional Value.

Empowering

to Deliver

Service Teams

Exceptional Value.

THROUGH OUR SERVICE & Salesforce EXPERTISE

What exceptional value looks like

Exceptional value means creating meaningful customer experiences while empowering service teams to excel. Through our Salesforce expertise, we help organizations deliver in three areas:

Customer Service Improvement

Resolve cases faster, personalize interactions, and meet customer needs proactively. We help you focus on building loyalty through exceptional service.

Higher customer satisfaction
Increased customer retention
Faster resolution time

Efficient Service Operations

Boost productivity and reduce complexity with optimized processes and intelligent automation. Handle more cases and improve response times.

Lower costs
Less manual tasks & errors
Transparent KPIs

Leverage Customer Insights

Turn data into actionable insights with powerful analytics & AI. Make smarter decisions, identify trends, and continuously enhance the customer experience.

Increased revenue
Enhanced offering
Improved first-contact resolution

Business processes are complex.

We simplify and orchestrate, every step of the way

1 - Establish clear business goals

Everything stands with your vision and the goals that you have. The vision lays out a clear path for adoption and value maximization.

2 - Review today’s processes

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

3 - Redefining experiences

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

4 - Designing sustainable solutions

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

5 - Leveraging intelligent components

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

Customer Service is up for a big reset

Customer service is currently going through a massive shift. Traditional service models—dependent on human agents juggling multiple systems, emails, and backlogs—are expensive and no longer sustainable. Rising customer expectations and rapid technological advancements are driving fundamental change.

AI-driven customer service will redefine how businesses engage with customers. AI agents will handle most of your customer's inquiries. It will understand context, predict customer needs, and provide hyper-personalized support in real-time. This goes way beyond implementing a technology and will require a complete change of mind.

Viktor De Saeytyd - Founder Codux

Building Trust

AI agents won’t be accepted immediately and nor should they. They’ll have, like a new hire, to prove themselves before being allowed to handle truly important jobs. And the same goes for your customers, they will only trust to use these systems if they are transparent, reliable and deliver real value.

Accelerating your journey

Successfully adopting AI in customer service demands a strategic, step-by-step approach considering your objectives and organization. With our AI Accelerator for Customer Service, we help you do just that, from gaining momentum to continuously improving and scaling your efforts.

Learn how we simplify

Powerful Collaborations

RIZIV

Complete Case Management Platform

Riziv opted to orchestrate all case mangement processes from one single platform. Leveraging low-code they can now deliver complete solutions at unprecedented speed.

10+ solutions

All cases managed on 1 platform

Highly efficient operations

Better citizen interaction

Baloise

Broker Request Processing

Baloise can route and manage all incoming broker requests automatically, cutting down costs significantly

MLOZ

Centralized Payment Solution

All payment requests that need to be processed by the backoffice are now tracked and managed form a single application

SGS

Smooth Volunteer Onboarding

Volunteer onboarding was a tedious manual process. Using automation and a custom app, the backoffice can handle more requests with ease.

The people behind Codux

Join our team

At Codux, we believe customer service should be smarter, faster, and more customer-focused. We combine deep domain expertise with cutting-edge Salesforce technology to help businesses optimize their service operations. By streamlining processes and leveraging AI, we empower service teams to deliver exceptional value while driving efficiency and automation.

We see ourselves as a strategic enabler, challenging outdated ways of working and equipping teams with the right insights to continuously improve. Our hands-on approach ensures that we don’t just advise—we implement real solutions that transform customer interactions and service workflows.

As part of the RoboRana Group, we're part of a group of companies that are front-runners and empower companies to become an autonomous enterprise. No clue what that means? Find out more here. If you're looking for a dynamic and challenging work environment where you can grow your skills and make a real impact, we'd love to have you join our team at Codux!

Simplifying collaborations with user-centric design creates a whole new way of thinking at our customers

Collaborations are at the essence of every company. Intelligent workflow solutions have become business critical.

Tjebbe van den Heuvel

Low-code engineer

Building workflow solutions that bring business value requires us to collaborate closely both with business and IT.

Viktor De Saeytyd

Managing Partner

Partners

Read our thoughts

Achieving Business Success with Intelligent Applications

How to make AI valuable

Arthur Helsmoortel

Revenue Operations

Bridging the gap between business and IT

Thijs St Martin

Process analyst

Read all blogs

Every organization is different and requires a dedicated plan.
Let's talk about your journey.

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