How can AI help transform our customer engagement? That’s the question you’ll be answering for our customers as an AI for Service Analyst. You focus on the 'why' before the 'what', and you see AI as a vital support system for humans. More focus on what matters, less repetitive tasks. You understand the capabilities of what AI can bring but also know that 70% of effort should be spent on both the people and process sides to be successful.
You are well aware of the latest possibilities of AI and have experience implementing it, preferably in a customer (service) environment. Additionally, you have 3+ years of experience working as an analyst. You are someone who enjoys translating complex problems into practical solutions and introducing new ways of working. You’re able to explain AI strategies to business stakeholders but can also discuss constraints with technical teams. Like every Dux, you get energy from your teammates and are happy to travel 2-3 days per week to client sites in Brussels, Antwerp, or Ghent. It's important that you speak Dutch and English. French is a bonus, not a must.
You collaborate directly with clients and colleagues to improve customer service operations. Mapping pain points, designing improvements, and driving adoption; you do it all! You identify AI opportunities and work in short feedback loops to design and guide the implementations. You’re the one who defines success metrics and makes sure the solution delivers the projected value. You’re the team’s Dux to get insights on the feasibility and potential impact of specific AI use cases at their customers.
Jan Verbrugghe
Strategist - Customer Service
This is what you’ll find in us:
loyal colleagues, all with the same ambitious Dux mentality.
you get to experiment with automation and emerging tooling.
through our 1% pledge, we commit to positive impact.
This is what you can count on from us:
certifications, peer coaching, and the stable backbone of the Cronos ecosystem.
a competitive salary, company car, hospitalization and group insurance, and Cronos Care extras.
a flexible model (on-site versus remote or on client locations). High trust: yes, politics: nope.
1
Submit your resume so we can get a sense of who you are. Be sure to focus on your technical background and commercial flair.
2
This is meant to be a friendly chat in which we mostly get to know one another and check if we’re all on the same page. No need to stress about being given the third degree!
3
You want to know where you’ll end up; we’d like to find out if you would fit in with the team and our mindset. Let’s discuss business, the way you see Codux evolving, and your own role.
4
If the previous steps felt right for you and for us, it’s a done deal! Let’s sort out the paperwork and get you settled in!
