The Dux, that’s what we call our team members. We’re leaders or rather guides whose main purpose is to bridge the gap between business and technology in customer service.
Our philosophy revolves around an AI-first mindset. Not as a hype, but as a practical way to eliminate repetitive work and make room for people to do what they do best. That’s why it’s already embedded in the way we work.
We also give back. Through the 1% Pledge, we donate time, expertise and resources to projects that matter. If you’re interested to know more, read all about it here.
Concretely, what we do is turn service frustration into human connections by creating a world where employees can excel and customers feel truly valued. Or at least, decorate it as such. To us, that’s what modern, people-first service operations should be all about.
Joining Codux means joining a team of experts dedicated to redefining what service looks like in the age of AI. As we’re backed by De Cronos Groep, we offer the agility of a startup with the power of a mature and well-connected enterprise.
So, if you are passionate about improving service operations and shaping how AI is used in the real world, we warmly welcome you. You’ll feel right at home with us.
We use AI in almost everything we do. Most of all, to improve customer service in a practical way. From detecting pain points and automating tasks to enhancing case management and agent workflows.
We commit 1% of our time, expertise and profits to projects that create a positive impact. For us, this is a concrete and truly important expression of our values.
We hire for attitude over skillset. Our team is courageous, driven, responsible, and open. We prefer impact over ego and smart solutions over ‘how it’s always been done’.
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