What if customer service could be proactive, strategic, and deeply human all at once? As a Business Analyst – Customer Service (or as a Dux, as we call ourselves), you are the architect of that transformation. You are the ultimate connector by diving into workflows, spotting hidden opportunities, and building the new way of working for future customer service. Your goal in mind: transform service teams from firefighters into impact drivers.
You bring +- 3 years of experience as a business analyst to the table, preferably in a customer engagement context. As someone with a formidable track record in analyzing and improving (service) processes, you easily spot inefficiencies and design smooth and smart workflows. You focus on finding ways to improve customer experiences in an ever-empathic way. You’re not afraid of taking responsibility or exploring new ways of working. Your teammates bring you energy, and you’re happy to travel 2-3 days per week to client sites in Brussels, Antwerp, or Ghent. It's imperative that you speak Dutch andEnglish. French is a welcome extra, certainly not a must.
You’ll start customer engagement by analyzing their current as-is situation, identifying gaps, and aligning them with their business goals. You’ll lead workshops with key stakeholders to expose hidden pain points using service design. Finally, you’ll set up a plan to tackle these and implement improvements across people, platforms, and processes. During implementation, you’re the guide defining the way ahead to create maximal impact. You keep track of the progress and align with different stakeholders to keep the project on track for success.
Charlene Degraeve
Business Analyst - Customer Service
This is what you’ll find in us:
loyal colleagues, all with the same ambitious Dux mentality.
you get to experiment with automation and emerging tooling.
through our 1% pledge, we commit to positive impact.
This is what you can count on from us:
certifications, peer coaching, and the stable backbone of the Cronos ecosystem.
a competitive salary, company car, hospitalization and group insurance, and Cronos Care extras.
a flexible model (on-site versus remote or on client locations). High trust: yes, politics: nope.
1
Submit your resume so we can get a sense of who you are. Be sure to focus on your technical background and commercial flair.
2
This is meant to be a friendly chat in which we mostly get to know one another and check if we’re all on the same page. No need to stress about being given the third degree!
3
You want to know where you’ll end up; we’d like to find out if you would fit in with the team and our mindset. Let’s discuss business, the way you see Codux evolving, and your own role.
4
If the previous steps felt right for you and for us, it’s a done deal! Let’s sort out the paperwork and get you settled in!
