Customer service is undoubtedly going to change completely in the upcoming years. As a Business Architect - or as we call our team members, a Dux - you have been in the customer service space for multiple years. You just know that excellent service starts with a clear vision, great systems, and even better collaboration. You breathe customer service and understand the challenges both supervisors and agents face, building the blueprint to transform service teams from firefighters into impact drivers.
You’ve seen ‘the good, the bad, and the ugly’ in your previous experience with analysis and solution architecture. You are an analytical go-getter who maintains a high-level overview while remaining accurate and curious about the details. You possess a hybrid mindset, easily bridging the gap between business domains and technical teams. You stay cool in stressful situations and are always up to date with trends in entrepreneurship and innovation. Like every Dux, you get energy from your teammates, are willing to go the extra mile to meet a deadline and are happy to travel 2-3 days per week to client sites in Brussels, Antwerp, or Ghent.
You work directly with clients at the heart of their customer service operations to think strategically about their future, helping them define a clear vision and architecture for their services and information flows. You listen to the needs of your stakeholders and keep digging until the objectives are crystal clear, advising them on possible solutions and how to integrate them into a solid enterprise architecture. You act as the crucial bridge to the building teams, briefing IT architects and solution analysts on the functional requirements while coaching them to enhance their way of working.
Jürgen De Cock
Business Architect Customer Service
This is what you’ll find in us:
loyal colleagues, all with the same ambitious Dux mentality.
you get to experiment with automation and emerging tooling.
through our 1% pledge, we commit to positive impact.
This is what you can count on from us:
certifications, peer coaching, and the stable backbone of the Cronos ecosystem.
a competitive salary, company car, hospitalization and group insurance, and Cronos Care extras.
a flexible model (on-site versus remote or on client locations). High trust: yes, politics: nope.
1
Submit your resume so we can get a sense of who you are. Be sure to focus on your technical background and commercial flair.
2
This is meant to be a friendly chat in which we mostly get to know one another and check if we’re all on the same page. No need to stress about being given the third degree!
3
You want to know where you’ll end up; we’d like to find out if you would fit in with the team and our mindset. Let’s discuss business, the way you see Codux evolving, and your own role.
4
If the previous steps felt right for you and for us, it’s a done deal! Let’s sort out the paperwork and get you settled in!
