Customer service platforms are becoming deeply integrated ecosystems, supporting agents and customers to get the information they need and act. As a Customer Engagement Center (CEC) Expert (or as a Dux, as we call ourselves), you help clients connect the different aspects of a CEC (channels, routing, case management, assist, reporting, AI ...) into unified service experiences. You stay close to the product while also staying grounded in how service teams work.
You know everything there is to know about customer engagement and different CECs, such as Salesforce, Microsoft, AWS, Genesys, Aircall, Vonage … You’re an analytical and pragmatic person by nature. You enjoy exploring new tools and integrations and understand how systems behave under real constraints. You’re comfortable pushing back constructively when complexity doesn’t add value. Above all, it’s your hybrid mindset that sets you apart: business understanding ànd technical curiosity. Like every Dux, you enjoy spending time with your teammates and are happy to travel 2-3 days per week to client sites in Brussels, Antwerp, or Ghent. You speak fluent English and Dutch. French is great, not a must.
You collaborate directly with clients and colleagues to improve customer service operations by mapping pain points and designing improvements that have proven to work. You act as the lead on implementation projects, translating complex business processes into the specific system whether it’s IVR, knowledge, case management, or AI. You collaborate with analysts, developers, and clients, always with the delivery of real value at the back of your head.
Mark Van Reeth
Customer Engagement Center Expert
This is what you’ll find in us:
loyal colleagues, all with the same ambitious Dux mentality.
you get to experiment with automation and emerging tooling.
through our 1% pledge, we commit to positive impact.
This is what you can count on from us:
certifications, peer coaching, and the stable backbone of the Cronos ecosystem.
a competitive salary, company car, hospitalization and group insurance, and Cronos Care extras.
a flexible model (on-site versus remote or on client locations). High trust: yes, politics: nope.
1
Submit your resume so we can get a sense of who you are. Be sure to focus on your technical background and commercial flair.
2
This is meant to be a friendly chat in which we mostly get to know one another and check if we’re all on the same page. No need to stress about being given the third degree!
3
You want to know where you’ll end up; we’d like to find out if you would fit in with the team and our mindset. Let’s discuss business, the way you see Codux evolving, and your own role.
4
If the previous steps felt right for you and for us, it’s a done deal! Let’s sort out the paperwork and get you settled in!
