Customer Service Analyst

• Be ready to have ‘bridge’ as your middle name, because you’ll be the ultimate connector between Business and Technology. You’ll dive deep into business processes, analyze workflows, and uncover opportunities for improvement.
• Design the future of customer service. Translate complex requirements into clear, strategic insights that shape seamless Salesforce solution
• Spot roadblocks before they hinder progress. Work closely with clients and internal teams to identify pain points, optimize operations, and use data-driven analysis to find solutions that improve customer satisfaction.
• Lead the way in digital transformation. Think beyond the obvious, challenge the status quo, and leverage automation to shape the future of customer service.
• Think smart, spend smart . Always aim for the most cost-effective solution that delivers real value.
• Set users up for success with Salesforce. Guide and support end-users with training and best practices to ensure smooth adoption and maximize system impact.
• Collaborate with developers and consultants to bring technical and functional solutions to life.

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• You’re a true expert! You have at least 3 years of experience as a Business Analyst in customer service.
• Salesforce & Service Cloud experience? Not a must, but a big win.
• A sharp eye (or two 😉) for business processes, requirement analysis, and process optimization.
• A mindset that matches our core values: courageous, driven, responsible, and open.
• Talk your talk. You can talk business with clients and tech with developers and do it confidently while doing so.
• Being around teammates gives you energy. You’re willing to travel up to two days per week to client sites in Brussels, Antwerp, or Ghent.
• You’re not only great in talking business, but you’re also fluent in Dutch and English, French is a nice extra.
• Experience with other automation technologies? Putting the cherry on top!

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